StoreFeeder System Status
Monitoring - The issue has been found and resolved.

We are now monitoring the system.

Sep 26, 2024 - 15:58 BST
Investigating - We are aware that some users are having errors when trying to despatch/pre-despatch orders.

We are looking at this URGENTLY.

We will keep the status page up to date with the latest information.

Sep 26, 2024 - 15:55 BST

About This Site

Welcome to the StoreFeeder Status page. We'll keep this up to date with any issues our customers need to know about.

Please check this page for known issues before you contact the Support Team to report a problem.

If you subscribe to email updates, you will be emailed as new incidents occur.

StoreFeeder Main System ? Operational
SF Background Processes ? Operational
SF REST API ? Operational
StoreFeeder WMS App ? Operational
External Royal Mail Services ? Operational
Marketplaces ? Operational
Amazon ? Operational
eBay API Operational
Etsy ? Operational
Fruugo ? Operational
OnBuy ? Operational
Other Marketplaces ? Operational
eCommerce Platforms Operational
BigCommerce API Operational
BigCommerce Storefront Operational
BluePark ? Operational
EKM ? Operational
Magento ? Operational
Shopify API & Mobile Operational
Opencart ? Operational
Shopify Third party services Operational
Shopify Storefront Operational
WooCommerce ? Operational
Parcel Carriers (excl. Royal Mail) Operational
Amazon Logistics / Buy Shipping Operational
Amazon Shipping Operational
APC ? Operational
DPD / DPD Local ? Operational
DHL Express (International) Operational
DPD Ireland Operational
DX ? Operational
Fedex ? Operational
Hermes ? Operational
ParcelForce ? Operational
UK Mail / DHL Parcel UK ? Operational
Yodel ? Operational
Other Courier links ? Operational
Accounting Software Operational
Kashflow ? Operational
Tradebox ? Operational
Xero Ltd - API Accounting API (Updates Controlled by Xero) Operational
Other 3rd Party API Links ? Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 7, 2024

No incidents reported today.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

Unresolved incident: Error when despatching an order.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024
Completed - The scheduled maintenance has been completed.
Sep 23, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 18:00 BST
Scheduled - Due to essential maintenance please note Royal Mail OBA will be unavailable between 18:00 on Friday 20th September through to 07:00 on Monday 23rd September.

This means that you should not attempt to create manifests through StoreFeeder between these hours.

This maintenance will not affect any label production.

If you require any further information, we suggest that you contact your Royal Mail Account Manager.

Sep 19, 11:37 BST