StoreFeeder Status

StoreFeeder System Status

All Systems Operational

About This Site

Welcome to the StoreFeeder Status page. We'll keep this up to date with any issues our customers need to know about.

Please check this page for known issues before you contact the Support Team to report a problem.

If you subscribe to email updates, you will be emailed as new incidents occur.

StoreFeeder Main System Operational

SF Background Processes Operational

SF REST API Operational

StoreFeeder WMS App Operational

External Royal Mail Services Operational

Marketplaces Operational

Amazon Operational

eBay API Operational

Etsy Operational

Fruugo Operational

OnBuy Operational

Other Marketplaces Operational

eCommerce Platforms Operational

BigCommerce API Operational

BigCommerce Storefront Operational

BluePark Operational

EKM Operational

Magento Operational

Shopify API & Mobile Operational

Opencart Operational

Shopify Third party services Operational

Shopify Storefront Operational

WooCommerce Operational

Parcel Carriers (excl. Royal Mail) Operational

Amazon Logistics / Buy Shipping Operational

Amazon Shipping Operational

APC Operational

DPD / DPD Local Operational

DHL Express (International) Operational

DPD Ireland Operational

DX Operational

Fedex Operational

Hermes Operational

ParcelForce Operational

UK Mail / DHL Parcel UK Operational

Yodel Operational

Other 3rd Party API Links Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

Unable to despatch via DPD

Resolved - This incident has been resolved.
Oct 21, 16:37 BST

Monitoring - We have been able to successfully create a DPD label now.

The service may still be intermittent though.

We are monitoring the situation.
Oct 21, 15:49 BST

Identified - We have contacted DPD who have confirmed that the issue is their end and they are working to resolve ASAP
Oct 21, 14:26 BST

Investigating - We have been made aware that some users may be encountering issues when despatching via DPD.

We are investigating this issue, but initial information suggest it is an issue on DPD's side.

We will be posting updates on this incident as we get them.
Oct 21, 14:14 BST

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

Slowness when despatching orders

Resolved - This incident has been resolved.
Oct 14, 11:48 BST

Monitoring - The issue seems to have stabilised, we are monitoring to ensure the system remains stable.
Oct 14, 11:37 BST

Investigating - We have been made aware that some users may be encountering delays when despatching orders and printing courier labels.

We are investigating this issue.
Oct 14, 11:26 BST

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

Royal Mail manifest issues

Resolved - This incident has been resolved.
Oct 11, 08:41 BST

Monitoring - Royal Mail have made changes and customers are now able to manifest again.

We will monitor for the rest of the day but we consider this issue to be resolved.
Oct 9, 13:10 BST

Identified - An issue has been identified with Royal Mail's OBA portal.

Recent security updates they have applied have prevented us from communicating with them. We are working with Royal Mail to regain access.

We will provide updates here as we find out more.
Oct 9, 10:46 BST

Oct 10, 2024

No incidents reported.

Oct 9, 2024

Error when despatching an order

Resolved - This incident has been resolved.
Oct 9, 10:50 BST

Monitoring - The issue has been found and resolved.

We are now monitoring the system.
Sep 26, 15:58 BST

Investigating - We are aware that some users are having errors when trying to despatch/pre-despatch orders.

We are looking at this URGENTLY.

We will keep the status page up to date with the latest information.
Sep 26, 15:55 BST

Oct 8, 2024

No incidents reported.