Error when despatching RM orders

Incident Report for StoreFeeder

Resolved

We have had no further reports so we are resolving this status

Posted Jul 21, 2021 - 12:07 BST

Monitoring

The fix is being rolled out now. You may be redirected back to the login page but the issue should now be resolved,

We will continue to monitor.

Apologies for any inconvenience and thank you for your patience

Posted Jul 21, 2021 - 09:33 BST

Identified

We have identified the issue and are currently applying a fix. We are aiming to get the system up and running ASAP.

Posted Jul 21, 2021 - 08:59 BST

Investigating

We have just been made aware of an error when despatching RM orders. We are currently investigating and will update this page as we know more.

Thank you for your patience

Posted Jul 21, 2021 - 08:28 BST

This incident affected: External Royal Mail Services.