Unable to despatch via DPD

Incident Report for StoreFeeder

Resolved

This incident has been resolved.

Posted Oct 21, 2024 - 16:37 BST

Monitoring

We have been able to successfully create a DPD label now.

The service may still be intermittent though.

We are monitoring the situation.

Posted Oct 21, 2024 - 15:49 BST

Identified

We have contacted DPD who have confirmed that the issue is their end and they are working to resolve ASAP

Posted Oct 21, 2024 - 14:26 BST

Investigating

We have been made aware that some users may be encountering issues when despatching via DPD.

We are investigating this issue, but initial information suggest it is an issue on DPD's side.

We will be posting updates on this incident as we get them.

Posted Oct 21, 2024 - 14:14 BST

This incident affected: Parcel Carriers (excl. Royal Mail) (DPD / DPD Local).